Domestic Cleaning FAQ’s
Please find below a few of the questions we get asked regularly. Can’t find quite what you need? Get in touch and one of the team will get back to you ASAP.
Is there a contract I have to sign?
NO: we prefer to earn your continued custom on our ability to provide a quality long lasting, honest and reliable service.
Do I have to be home when the cleaners come?
NO: we hold keys for about 85% of our client’s homes or we hold the codes to gain access to their key safes.
Will I have the same cleaner(s)?
There is no guarantee that you will always see the same cleaner(s) due to the cleaning industry being notorious for high staff turnover, but we will always do our best to make sure you see as little change as possible, and we will of course notify you if a change ever does take place. Rest assured that any new staff members will be fully vetted and fully trained before setting out on their own.
What happens if my cleaner is ill or on holiday?
We will replace them with an experienced senior member of staff for the duration or their absence.
Can I change my Cleaner?
YES, if you are not happy with one of our cleaners, please just notify our office immediately, so we can find a suitable replacement
Who Provides the equipment?
We do, we provide all of it!
The reason? Health & safety! Everyone who works for us has been trained in how to use our equipment safely. They have also been COSHH trained in the chemicals that 1st KLAS supplies. All our cleaning products have been tried and tested and are of the highest standard for a quality finish. However, if you prefer we used your own products or equipment, speak to us, so that can be arranged.
What time would I expect my cleaners to arrive?
Once we’ve agreed a day and the frequency of your cleans, we will call, text or email you the week before to confirm the date and time you can expect your cleaners to arrive the following week.”
Is 1st KLAS Cleaning Services insured?
YES, we are fully insured and a photocopy of our Cover can be sent on request.
What is the minimum time I can book?
A minimum clean is 2 hours.
What do I do if I need to cancel a clean?
Just notify the office of the cancellation date and the date when the cleaning will commence again.
Please note we have a 48-hour Cancellation Policy; if you cancel with less than 48 hours notice, you may still be charged for your clean.
What do I do if I have a complaint with the cleaning?
Please call the office immediately so we can get the issue dealt with that very same day.
